Returns

We want you to be 100% satisfied with your purchase! Returns are accepted within 7 days of delivery for store credit or money back which means you have 7 days after receiving your item to request a return. Return shipping costs are the responsibility of the buyer unless your item arrives damaged or not as described. You can always contact us for any return question at [email protected].

To be eligible for a return, your item must be in the same condition that you received it – unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase included with your return. There are no refunds on used or washed items. If item(s) are not in the original condition, they will be shipped back at the customer’s expense. Please use a secure shipping method to return your item, and we will process your return once received. 

To start a return, please first send us an email request with your order number and reason for the return to [email protected]. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return and getting an approval will not be accepted.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If a mistake was made on your order, please contact us within 72 hours of receiving your item(s). We cannot accept returns or exchanges after that 72 hour window has elapsed (even if it was our mistake). 

Exceptions / non-returnable items

Gift cards are non-returnable. There are NO Returns Accepted on Custom and/or Personalized items. 

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at [email protected] for questions related to refunds and returns.